Return Policy

Product Return Policy

Misti Vedik Life stands behind the quality of all its products. We stand by our commitment and guarantee your satisfaction. If for any reason you are not completely satisfied with the quality of products, you may return it within 30 days of purchase for a refund as per the terms of the Returns Policy.

    In case of any dissatisfaction, manufacturing or packaging defect, retail customers can return/exchange the product within 30 days from the date of purchase. The refund policy is applicable only for products in marketable condition, and partially used products (25%) accompanied with an invoice. They have to provide a good reason and return the said products along with the original customer order receipt copy. In case of retail customers request for money refund or replacement of products, it is the distributor’s obligation to satisfy the customer’s needs. Thereafter, the distributor can exchange the products from the Company within 30 days from the date of invoice and must submit the following at the time of exchange:

  • 1. Product Return Form.
  • 2. Reason for Return.
  • 3. Copy of Invoice.
  • 4. Copy of Customer Order Receipt.
  • 5. Products to be returned.
    This policy does not apply to products that have been intentionally damaged or misused. It is mandatory for Misti Retailer to follow the Customer Product Refund Policy in letter and spirit.
  • Terms:
  • 1. The product must not be used more than 25%.
  • 2. The product found to be bad or giving bad odor should not be used more than 10%.
  • 3. Product should not be tampered with

Misti Returns Policy for retailer: Retailer may return the products within 30 days of purchase as follows:

Condition Time Period Invoice Payment
Unused* Within 30 days of purchase Yes DP less VAT & Shipping Charge
Partially Used** Within 30 days of purchase Yes DP less VAT, Shipping Charge & 10% handling charges
Excess Stock*** Within 60 days of purchase Yes DP less VAT, Shipping Charge & 20% handling charges

VAT (Value Added Tax)

*Unused refers to products that are unopened and sealed. **Partially Used are which have been partially consumed/ used (not more than 25%).

**Excess stock refers to products greater than or equal to six in number

Cancellation

For Cancellation of confirmed/placed order please Contact Us on our helpline No : 0129-4113334, 4003334

or write to us at customercare@mistivediklife.com